Website
Dashboard
How to view a vehicle on the map?
Make sure you are on the dashboard page. Top right on the page, make sure that toggle for ...
How to replay the route of a vehicle?
Please follow this guide first - How to view a vehicle on the map? Click the Replay route ta...
How to export a replay route of a vehicle?
Please see the following guide - How to replay the route of a vehicle?
How to Immobilise/mobilise or door lock/unlock a vehicle?
Please follow this guide first - How to view a vehicle on the map? Note - This feature requires ...
How to see the movement history for a day?
Please follow this guide first - How to view a vehicle on the map? Click the Movement Histor...
How to create a geofence?
Make sure you are on the Dashboard page. Click the Create Geofence Button. Now you can draw...
How to view a geofence on the map?
Make sure you are on the dashboard page. On the top right of the screen, make sure the toggl...
How to edit a geofence?
Follow this guide to view the geofence first - How to view a geofence on the map? Click in t...
How to view an asset on the map?
Assets
What are assets?
Assets are things tracked via beacons as opposed to trackers. Beacons are much smaller than a tra...
How to edit an asset's information?
Make sure you on the Assets page. Click the pencil icon on the asset you want to edit. Make...
How to add an asset to a group?
Make sure you on the Assets page. Click the indicated icon for the asset you want to add to ...
Vehicles
How to edit a vehicle's information?
Make sure you are on Vehicles page. Click the pencil button on the vehicle that you want to ...
How to add a vehilce to a group?
Make sure you are on the vehicles page. Click on the indicated button for the vehicle that y...
What is Driver Authentication?
How to assign a key to a vehicle?
Make sure you are on the vehicles page. Click the key icon for the vehicle that you want. S...
How to immobilise a vehicle from the vehicles page?
Make sure you are on the Vehicles page. Click the car icon for the vehicle that you want to ...
Geofences
What are geofences?
With Geofences, you can setup a virtual perimeter on a map and assign vehicles to the geofence. ...
How to assign vehicles to a geofence?
Make sure you are on the Geofence page. Select a geofence from the drop down list to open it...
How to delete a geofence?
Make sure you are on the Geofences page. Select a geofences from the drop down to open it. ...
How to add a geofence to a group?
Make sure you are on the Geofences page. Select a geofence from the drop down to open it. C...
How to change notification time for a vehicle inside a geofence?
Make sure you are on the Geofences page. Select a geofence from the drop down to open it. C...
Alerts
What are alerts?
There are seven alerts in Trakngo. Speed alert: This will alert you if a vehicle goes above a se...
How to create a alert?
Make sure you are on the Alerts page. Click NEW ALERT button. Fill in the details. Click C...
How to assign vehicles to an alert?
Make sure you are on the Alerts page. Select an alert from the drop down to open it. Click ...
How to delete an alert?
Make sure you are on the Alerts page. Select an alert from the drop down to open it. Click ...
How to add an alert to a group?
Make sure you are on the Alerts page. Select an Alert from the drop down to open it. Click ...
How to edit an alert?
Make sure you are on the Alerts page. Select an Alert from the drop down to open it. Click ...
How to remove one vehicle from an alert?
Groups
User Management
How to add users or send an invite?
Make sure you are on the User Management page. Only an Admin has access to this page. Click ...
How to change user's details?
Make sure you on the User Management page. Only an Admin has access to this page. Click Penc...
I send invite to wrong email, what do I do?
After a user has been created, their email can not change. Therefore, you should: Create a new...
How to send a password reset email?
Make sure you are on the user management page. Only an Admin has access to this page. Click ...
How to add a user to a group?
Make sure you are on the User Management Page. You need to be an Admin in order to access thi...
How to delete a user?
You can only disable access to users and cannot outright delete them. Here is how to disable them...
Reports
How to export a report to pdf or csv?
Generate a report first. Then Click this icon to export to PDF. Or Click this if you want t...
What is Vehicle Summary report?
Vehicle Summary report gives you the following information on vehicles between two dates: tota...
What is a Movement Report?
Movement report gives you all the driving and towed events for a vehicle. The movement report giv...
What is a Stationary Report?
Stationary report gives you all the idle and stopped events for a vehicle. The stationary report ...
What is a Alert Report?
Alert report gives you all notifications generated by an alert being triggered. The report will g...
What is a Geofence Report?
Geofence report gives you all notifications generated by a geofence being triggered. The report w...
What is a Notifications Report?
Notifications report gives you all notifications generated by a vehicle(geofences or alerts). The...
What is a Temperature Report?
Note: This report requires temperature probe to be installed. Temperature report gives you a tem...
What is a Vehicle History Report?
Vehicle history report is primarily for knowing when the vehicles were added to your account.
How to generate a report?
Make sure you are on the Reports page. Make sure you are on the appropriate tab for the repo...
How to filter results of a report?
After you have generated a report. To apply a filter, click the indicated button. Select fr...
Account
How to set your notification preferences?
Make sure you are on the Account Page. Configure the settings using the toggles. Click SAV...
How to verify your mobile number?
Make sure you are on the Account page. Enter your phone number and click SEND CODE. This wil...
How to change company details including address and postal address?
Make sure you are on the Account page. Here you can make changes to the company details. He...