Website

Click the Replay route tab.
Enter the start date for the replay.
Enter the end date for the replay.
Click Search.
It will show the route of the replay on the map and it will bring up a replay route panel.
The replay route panel will show you the date&time, speed and address of the current position in the replay.
It will also show total driving and towing distance for the replay.
These are the controls for the replay. From left to right, there are:
Jump to start, previous position, play replay, pause replay, next position, jump to last and export replay to a spreadsheet.

Once you click play, you will see the fast forward feature. In the middle, you will see the current play speed. You can fast forward or slow down the replay speed using the two button.

Dashboard

How to export a replay route of a vehicle?

Please see the following guide - How to replay the route of a vehicle?

Dashboard

How to Immobilise/mobilise or door lock/unlock a vehicle?

Please follow this guide first - How to view a vehicle on the map?

Note - This feature requires additional hardware to be installed in your vehicle.

Click on the Actions tab.
You will see four buttons. Click on the appropriate button for what you are after.

Dashboard

How to see the movement history for a day?

Please follow this guide first - How to view a vehicle on the map?

Click the Movement History tab.
Enter a date.
Click Search
It will bring up the movement history for that day.

Dashboard

How to create a geofence?

Make sure you are on the Dashboard page.
Click the Create Geofence Button.
Now you can draw on the map using single mouse clicks (Don't click and drag).
Your last click must on the same point as your starting click. This will finish your geofence.
(See below) A dialog box will pop-up asking you for your geofence's name, fill colour and border colour.
Click CREATE to finalise the geofence.
Follow this guide if you want to see the geofence you have created - How to view a geofence on the map?

Dashboard

How to view a geofence on the map?

Make sure you are on the dashboard page.
On the top right of the screen, make sure the toggle for GEOFENCES is on.
You will see a geofence panel, that you can open by clicking the Expand button.
Click 'Show' Button for the geofence that you want to view on the map.
It will appear on the map.

Dashboard

How to edit a geofence?

Follow this guide to view the geofence first - How to view a geofence on the map?

Click in the middle on the geofence. This will start the editing process.
You can click and drag on the these points to change their position.
The points in the middle of an edge will allow you to create new points.
Once you are done editing, click back inside the geofence to save your changes.

Dashboard

How to view an asset on the map?

Assets

What are assets?

Assets are things tracked via beacons as opposed to trackers. Beacons are much smaller than a tracker and require no external power. Example of items that you would want to use a beacon on are generators, ladders, toolboxes, etc.

Beacon uses Bluetooth to communicate with a tracker. A scenario where assets are best utilised is say you have multiple job sites and have vehicles that are tracked via trakngo. If an asset goes missing, you can use trakngo to look up which vehicle took that asset and to which job site.

Assets

How to edit an asset's information?

Make sure you on the Assets page.
Click the pencil icon on the asset you want to edit.
Make the desired changes.
Click SAVE to make the changes.

Assets

How to add an asset to a group?

Make sure you on the Assets page.
Click the indicated icon for the asset you want to add to a group.
Select the groups that you want to add the asset to.
Click ASSIGN to make the changes.

Vehicles

How to edit a vehicle's information?

Make sure you are on Vehicles page.
Click the pencil button on the vehicle that you want to edit.
Make the desired changes.
Click SAVE to make the changes.

Vehicles

How to add a vehilce to a group?

Make sure you are on the vehicles page.
Click on the indicated button for the vehicle that you want to add to a group.
Select the groups that you want the vehicle to appear in.
Click ASSIGN to make the changes.

Vehicles

What is Driver Authentication?

Vehicles

How to assign a key to a vehicle?

Make sure you are on the vehicles page.
Click the key icon for the vehicle that you want.
Select the keys that you want to assign to the vehicle.
Click ASSIGN to make the changes.

Vehicles

How to immobilise a vehicle from the vehicles page?

Make sure you are on the Vehicles page.
Click the car icon for the vehicle that you want to immmobilise/mobilise.
Select from immobilise or mobilise.
Click CONFIRM to send the command to the tracker.

Geofences

What are geofences?

With Geofences, you can setup a virtual perimeter on a map and assign vehicles to the geofence.

Anytime a vehicle enters or exits the geofence, you will be notified.

Geofences

How to assign vehicles to a geofence?

Make sure you are on the Geofence page.
Select a geofence from the drop down list to open it.
Click ADD TO GEOFENCE button. This will bring up the dialog box.
Check the vehicles that you want to assign to this geofence.
Click NEXT to move onto the next page.
Click the + button to add a timeslot.
Configure the timeslot. From left to right you can:
Name the timeslot, Select whether to notify you instantly or in a daily email, on entry or on exit, the start and end time for each day, days of the week and finally you click the red bin to remove the timeslot.
Click FINISH to save the changes.

Geofences

How to delete a geofence?

Make sure you are on the Geofences page.
Select a geofences from the drop down to open it.
Click REMOVE button.
Click CONFIRM REMOVE to delete the geofence.

Geofences

How to add a geofence to a group?

Make sure you are on the Geofences page.
Select a geofence from the drop down to open it.
Click GROUP ASSIGNMENT button.
Select the groups that you want the geofence to be in.
Click ASSIGN to save the changes.

Geofences

How to change notification time for a vehicle inside a geofence?

Make sure you are on the Geofences page.
Select a geofence from the drop down to open it.
Click the pencil icon for the vehicle that you want make changes to.
Make the desired changes.
Click Update to save the changes.

Alerts

What are alerts?

There are seven alerts in Trakngo.

Speed alert: This will alert you if a vehicle goes above a set speed.

Service alert: This will alert you if a vehicle needs to be serviced.

Temperature alert*: This will alert you if the temperature of a vehicle between goes outside of a set range. Note: this requires a temperature probe to be installed in your vehicle.

Tamper alert*: This will alert you if the tracker was unplugged from your vehicle.

Stolen alert: This will alert you of any activity on a vehicle. It cannot tell you whether you vehicle is being stolen. Only assign vehicles that you know to be stolen.

Towing alert: This will alert you if a vehicle is being towed.

Offline alert: This will alert you if a vehicle was offline for more than a set number of hours.

* : Appropriate tracker and/or accessory required.

Alerts

How to create a alert?

Make sure you are on the Alerts page.
Click NEW ALERT button.
Fill in the details.
Click CREATE to finish creating the alert.

Alerts

How to assign vehicles to an alert?

Make sure you are on the Alerts page.
Select an alert from the drop down to open it.
Click ADD TO ALERT button.
Select the vehicles that you want to add.
Click DONE to save the changes.

Alerts

How to delete an alert?

Make sure you are on the Alerts page.
Select an alert from the drop down to open it.
Click REMOVE button.
Click CONFIRM REMOVE to delete it.

Alerts

How to add an alert to a group?

Make sure you are on the Alerts page.
Select an Alert from the drop down to open it.
Click GROUP ASSIGNMENT button.
Select the groups that you want the alert to be in.
Click ASSIGN to save the changes.

Alerts

How to edit an alert?

Make sure you are on the Alerts page.
Select an Alert from the drop down to open it.
Click the Edit Button.
Make the desired changes.
Click SAVE to save the changes.

Alerts

How to remove one vehicle from an alert?

Groups

What are groups?

Groups are way to setup authorisation in Trakngo. In simple terms, It is a way to show or hide vehicles, assets, geofences or alerts to relevant users.

Groups are like buckets. Any user in the bucket will be able to see other vehicles, assets, geofences and alerts in the same bucket. Buckets can have overlapping items e.g. one user can be in multiple buckets.

Groups

How to add users, vehicles, assets, geofences or alerts to a group?

Make sure you are on the Groups page.
Select a group from the drop down to open it.
Click on the appropriate ADD button for what you want to add to the group.
From the pop up, check the items you want to add.
Click ADD to save the changes.

User Management

How to add users or send an invite?

Make sure you are on the User Management page. Only an Admin has access to this page.
Click NEW USER button.
Fill out the new user's details and what permissions they will have.
Click ADD. The new user will receive a password reset email for their account.

User Management

How to change user's details?

Make sure you on the User Management page. Only an Admin has access to this page.
Click Pencil icon for the user that you want.
Make desired changes.
Click SAVE to save the changes.

User Management

I send invite to wrong email, what do I do?

After a user has been created, their email can not change. Therefore, you should:

Create a new user with the correct email.
Disable the old user.

User Management

How to send a password reset email?

Make sure you are on the user management page. Only an Admin has access to this page.
Click on the key icon for the user that you want.
Click SEND to send the password reset email.

User Management

How to add a user to a group?

Make sure you are on the User Management Page. You need to be an Admin in order to access this page.
Click the indicated icon for the user you want to edit.
Select the groups that you want to the user to be in.
Click ASSIGN to make the changes.

User Management

How to delete a user?

You can only disable access to users and cannot outright delete them. Here is how to disable them:

Click the indicated pencil icon for user that you want to disable.
Click to enable the Disable this User checkbox.
Click SAVE and you will see the user now marked as disabled.

Reports

How to export a report to pdf or csv?

Generate a report first. Then

Click this icon to export to PDF.
Or Click this if you want to export to a csv.

For Temperature and Beacon Movement reports look for these buttons instead.

Reports

What is Vehicle Summary report?

Vehicle Summary report gives you the following information on vehicles between two dates:

total distance
total ignition time
total tow time
total idle time
total stopped time

It is useful if you are looking for figures on:

How much distance did a vehicle travel?
How long was it driving/towed/idling/stopped for?

Reports

What is a Movement Report?

Movement report gives you all the driving and towed events for a vehicle. The movement report gives you the following information on these movement events:

Movement type
Movement time
Start location
Stop location
Total distance covered by the movement
Total duration of the movement
Logbook notes